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Information for Passengers with Reduced Mobility

Home -> Passenger's Info -> Special services -> Information for Passengers with Reduced Mobility




Planning a trip via Domodedovo?

We suggest to our passengers use the following contacts before arriving to the airport:

+7 (495) 797-46-53

24/7 Assistance Services for passengers with reduced mobility.
We will provide you with all the necessary information and register your request for assistance.

+7 (916) 509-52-93

Airport Parking Services.
We offer free parking slots for passengers with mobility difficulties.


Before a flight


Flight Confirmation

Special assistance on board is provided by your airline. Domodedovo offers special assistance only at the airport and up until boarding.

Please notify of your special conditions while booking your air flight ticket.

To receive confirmation on board special assistance, we encourage passengers to inform airline’s representatives 48 hours before your flight. To assure a good quality at the airport we recommend to our passengers to provide as much requirements as possible. Contact details of airlines’ representatives and airlines’ offices you can find here.



Domodedovo Assistance Services

If you are travelling alone or unaccompanied, we encourage you to contact our Domodedovo Assistance Service for passengers with reduced mobility. Our assistance service staff can meet you upon your arrival to the airport, accompany at the terminal and follow up till the boarding. In addition, our staff will assist you via all the necessary flight formalities: registration, customs and border control, assistance in baggage collection, and baggage registration.

Domodedovo Assistance Service for Passengers with Reduced Mobility is free and available 24/7. For reservation call: +7 (495) 797-47-53



Baggage Control

In respect to baggage control unified safety regulations apply. For further information click here.





Arriving in the terminal (at the airport)


Airport Parking

We offer FREE parking for passengers with reduced mobility. For convenience of passengers with reduced mobility, we have selected the closest to the terminal parking lots. The disabled parking spaces are secured with barriers. To park your vehicle on special lots, please contact our parking staff:

  • Call: +7 (916) 509-52-93 or
  • Contact operator via automated parking machines.

To register free parking ticket please contact our parking administration staff, which is located in the centre of the terminal building (Meeting point)

Leaving parking territory is possible only with the parking ticket, received on the entrance. Parking ticket is a property of Domodedovo Asset Management.

We encourage visitors to keep the parking ticket in the car to avoid possible losses.

We remind you that parking territory operates under unified terms and conditions. To find out more click here.



Terminal map

Первый этаж

To view full terminal map click here.



Emergency Assistance Points

To call for personal and transpiration assistance, passengers can use our Emergency Assistant Points. Available at any time, Emergency Assistant Points are located:

  • On Entrances 1,2,3 (from outside);
  • Domestic Airlines arrivals area;
  • International Airlines arrivals area and Passport control zone;
  • Parking Ticket Machines.


Terminal Area

Terminal area is equipped with ramps, tiles and rail specifically for passengers with reduced mobility. All entrance groups of the airport are equipped with special buttons that slow down the doors to ensure comfortable passage.



At the terminal

Sanitary rooms both in international and domestic airlines areas are equipped with special wall panels with call buttons through which you can contact for our assistance staff.

Restaurants and bars at the airport comprise sitting areas for passengers with reduced mobility, including special buttons for calling assistance from waitresses/hostesses.

For passengers with impaired hearing, we have installed the induction system which allows hearing announcements. For passengers’ convenience, special signs are installed within the radius of the induction system operation. Specialized equipment has been installed in the key zones of the airport: international and domestic arrival and departure areas, luggage collection areas, and passenger terminal zone.





Departures-Arrivals

The staff of Domodedovo Assistance Service for Passengers with Reduced Mobility ensure the most rapid and convenient passage of all the necessary formalities (registration, customs and border control, assistance in baggage collection, and registration) when meeting special categories of passengers upon their arrival at the airport and escorting them when boarding or leaving the aircraft. The services are rendered by the airport free of charge.


Important Contacts:

+7 (495) 797-46-53:
24/7 Assistance Services for passengers with reduced mobility.
We will provide you with all the necessary information and register your request for assistance.


Contact details of airlines’ representatives and airlines’ offices you can find here find here.



Bon voyage!




 
 
 
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